Return Policy

 

 

Hotboxed.com accepts returns on unused products within 15 days of delivery.

We do not accept used product returns under any circumstances.

Returns due to personal preference will incur a 15% restocking fee. Returns in exchange for  Hotboxed.com store credit will Not incur a restocking fee.

Shipping charges and rush processing fees are non refundable.

In order to return an item, you will have the option of using a Hotboxed.com provided, prepaid shipping label (the cost of the postage will be subtracted from your refund) or shipping the item back using your own label. 

You can fill out a return form here

In the unlikely event you receive a broken, incorrect, or mislabeled product, please file a claim with our support team by emailing Support@hotboxed.com within 4 days of delivery.

You must provide an order number, and 4 clear photos of the damaged item as well as the packaging. 

 Hotboxed.com will replace the broken item with a functional unit at no additional cost.

 Hotboxed.com may request that you send back the original defective item at no additional cost (we'll provide a prepaid label). 

 You may also call us at 1877-411-7174

In the event your package is returned to sender due to invalid address, you can choose to have it reshipped to an alternate or corrected address. You will be charged for the cost of the postage. If your package was returned to sender, please contact support to process a re-shipment via live chat, phone, or email.

If you are unsatisfied for any reason, you may file a return within 7 days of delivery (damaged item claims must be made within 72 hours)

You can fill out a return form here

If you received the wrong item, contact our support team to get it corrected as quickly as possible via email support@hotboxed.com. 

If you would like an exchange due to preference You will be refunded store credit, which you may use to order a different item. 

We do not accept returns on used items. There are no exceptions 

 

Items returned due to customer preference and not hotboxed.com error (wrong, broken, defective items, etc.) will be charged a 15% restocking fee. In addition, shipping and rush processing charges are non refundable. 

Once we receive your return, a refund will be issued within 48 hours. Please allow 2-4 days for your bank to clear the funds.